FAQ
Everything you need to know
Clear answers about products, ordering, payment and delivery, with free delivery on orders over 1000 LYD.
PRODUCTS
About our products
Yes, all products are suitable for daily use. We recommend a small patch test first for sensitive skin.
Message us on WhatsApp with a short description of your skin and we will recommend the best option.
Once or twice a week is enough for soft skin without stressing it.
Yes, test a small amount on your arm first and wait 24 hours.
Care you can feel
Did not find your question? Our team is ready on WhatsApp.
ORDERS AND PAYMENT
About ordering and payment
Choose the product, add it to the cart, then enter your name, phone number and address. We will contact you to confirm.
Cash on delivery, paid when the order reaches you.
Yes, message us on WhatsApp before the order ships.
We will contact you by phone or WhatsApp to confirm shortly after.
DELIVERY AND RETURNS
About delivery and returns
Yes, with free delivery on orders over 1000 LYD. Smaller orders have a small delivery fee depending on the city.
3 to 7 working days depending on the city, with free delivery on orders over 1000 LYD.
From the track order page or on WhatsApp, and we will update you right away.
Yes, if the product arrives damaged or different from your order, contact us within 48 hours.
TIPS
For better results with your products
Moisturize after scrubbing
Apply a moisturizer right after scrubbing to lock in hydration.
Give the mask its time
Leave the mask 10 to 15 minutes then rinse with lukewarm water.
Consistency is the secret
Results come with regular use, not larger amounts.
STILL HAVE A QUESTION
Reach us directly
DISCOVER
Our most requested collections
Face masks
Body scrubs
Body care
Ready to start?
Choose your product now and receive it anywhere in Libya, with free delivery on orders over 1000 LYD.